Saturday, 28 March 2009

'If you can imagine the business as a pie...'

The Office is the best TV series ever - we all know that. Amongst much good work, it pays homage to one of my favourite lexical categories - business speak. Like most annoying human habits, business speak seems borne of insecurity; in this case, suppressed frustration and feelings of inadequacy. Business speak is confusing and unnecessary. It masquerades as something which actively clarifies an idea, when in fact it does the very opposite. It is the antithesis of brevity, concision and clarity. At its very worst, it's used to artificially elevate the user above others and needlessly belittle those who, quite understandably, find it almost undecipherable. Make no mistake; those using it are the ones to be mocked, not those of us who manage just as well with normal English in the office as we do out of it. But now to the point of this post - classic examples...

  • Synergy - e.g. 'I was tasked to create synergy within the company'. Were you? You're an arse.
  • .............-wise - e.g. 'I was dressed too casually so the boss asked me how I was fixed suit-wise.'
  • Eyeballing - e.g. 'Have you had that eyeballed?' 'Who's doing eyeballing today?' 'Let me eyeball that first.' Christ almighty, what's wrong with checking it?
  • Functionality - e.g. 'My workstation has no functionality.' No, there's a problem with your computer.
  • Workstation - e.g. see above. I'd let them have it if they were referring to the desk they sit at but they're not, they're using it as a substitute for the word 'computer'.
  • Visibility - e.g. 'I've got no visibility on that.' You mean you can't see it, or you can't access it.
  • Close of play - e.g. 'I'll have that over to you by close of play today.' If you're in a grotesquely boring office, where people say that sort of thing out loud, without a hint of irony, you won't be able to adequately express how unsuitable using 'play' as a metaphor for 'work' really is.
  • Blue sky thinking - e.g. 'I need some blue sky thinking on how to express my desire to have some original ideas on a given subject.'
  • Communicate - e.g. 'If I want you to go ahead, I'll communicate that to you.' What you'll do, is 'tell' me.
  • Pre-plan - e.g. 'Can we pre-plan for that?' No, you can't. You can plan for it, or not.
  • Action. (v) - e.g. 'I'm going to action that.' 'I'm actioning that as we speak.' ' Has that been actioned?' There are so many wonderfully descriptive verbs in the English language that using 'action' for all of them is more than a shame.
  • Let's run it up the flag pole and see who salutesAward for the most outlandish business related phrase I've ever heard. Breathtaking.
  • Strategic incompetenceA phrase used to describe the act of doing something deliberately badly in order to avoid doing it again in the future, e.g. making someone an unsatisfactory cup of tea in order to avoid future tea-making duties. This is the only phrase I've ever heard that I like, mainly because it was created in jest.

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